Privacy Policy

Effective Date: April 22, 2026

1. Introduction

Black Iris Aviation ("Black Iris," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, contact our team, or submit a private aviation request.

This Policy is intended to be read together with our Terms of Use. By using our website or submitting information through our forms, you acknowledge that your information will be handled as described below.

2. Information We Collect

We collect information that you voluntarily provide when requesting a flight, contacting us, or interacting with our website. This may include:

• Identity and contact details: Full name, email address, phone number, country code, and any message you submit.
• Flight request details: Departure airport, destination airport, return date where applicable, multi-city segments, passenger count, aircraft preference, and travel requirements.
• Communication details: Records of inquiries, confirmations, follow-ups, or service requests exchanged with our concierge or operations team.
• Technical information: Basic information such as browser type, device type, IP address, pages visited, and website performance data where collected by our hosting or website tools.

3. How We Use Your Information

We use your information for clear and legitimate business purposes related to private aviation services, including to:

• Receive, review, and respond to private flight requests.
• Contact you by phone, email, or messaging channels regarding availability, pricing, aircraft options, routing, or documentation.
• Prepare personalized charter quotations and coordinate operational requirements.
• Manage customer service, concierge support, and follow-up communications.
• Improve the performance, security, and user experience of our website.
• Comply with legal, regulatory, aviation, safety, and record-keeping obligations.

4. Legal Basis and Consent

Where required by applicable law, we process personal information based on your consent, the need to respond to your request, our legitimate interest in operating and improving our services, or our obligation to comply with legal and regulatory requirements.

You may withdraw consent or request changes to your personal information by contacting us using the details below, subject to any legal or operational obligations that require us to retain certain records.

5. Sharing Your Information

We do not sell your personal information. We may share information only where necessary and appropriate, including with:

• Internal teams: Operations, concierge, safety, finance, and management personnel who need the information to handle your request.
• Aviation service providers: Aircraft operators, ground handlers, airport service providers, dispatch support, or related aviation partners when needed to prepare or operate a requested journey.
• Technology and communication providers: Hosting, email, form processing, customer communication, or security service providers that support our website and business operations.
• Authorities or regulators: Where disclosure is required by law, aviation regulation, court order, airport procedure, safety requirement, or government authority.

6. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No online transmission or storage system can be guaranteed to be completely secure, but we work to maintain appropriate safeguards for the nature of the information we process.

7. Data Retention

We retain personal information only for as long as necessary to respond to your inquiry, provide requested services, maintain business records, comply with legal or aviation obligations, resolve disputes, and protect our rights. When information is no longer required, we will delete, anonymize, or securely retain it in accordance with applicable requirements.

8. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Unsubscribe from non-essential marketing communications, if any.

To exercise these rights, please contact us at F.ops@blackirisaviation.com. We may need to verify your identity before responding to your request.

9. Cookies and Website Technologies

Our website may use essential cookies or similar technologies required for website functionality, security, and performance. If analytics, marketing, or non-essential tracking technologies are added in the future, we will handle them in accordance with applicable consent requirements.

10. International Transfers

Because private aviation requests may involve international routes, service providers, or communications, your information may be processed or transferred outside Jordan where necessary to respond to your request or coordinate services. Where required, we use appropriate safeguards and limit sharing to what is necessary.

11. Children's Privacy

Our website and services are intended for adults and business users. We do not knowingly collect personal information directly from children. Passenger information relating to minors, if required for a confirmed service, should be provided by a parent, guardian, or authorized representative.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes. The updated version will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

• Email: F.ops@blackirisaviation.com
• Phone: +962 777775885
• Address: Amman City Airport, Jordan